Delivery and Returns

THOUGHTFULLY PLANNED, CAREFULLY DELIVERED
Each order from Stephen Gamble Historic Floors and Finishes is handled with the same care and precision as the floors themselves. Whether your project is just down the road or across the country, our team works closely with you to plan a seamless, secure delivery—ensuring your floors arrive in the same condition they left our mill.


Shipping Timeline
Our floors are made to order, and production typically takes 8–12 weeks, depending on the size and scope of your project. Once your order is complete and ready for shipment, delivery generally takes 2–7 business days, depending on your location. Throughout the process, we’ll keep you informed so you know exactly when to expect your floors.


Shipping Destinations & COSTS
We currently ship throughout the continental United States. Shipping costs are calculated after checkout based on the weight of your order and the distance from our mill in Aiken, South Carolina. Once your order is placed, our team will provide a shipping quote before production begins. You're never obligated to move forward without reviewing and approving these costs.Have special delivery needs? Just let us know—we’re happy to help coordinate a custom solution that works for your timeline and job site.


PACKAGED WITH INTENTION
We take packaging as seriously as we take the product itself. Each order is crated by our team using a custom-built pallet, moisture-resistant wrapping, and secure steel bands to minimize movement in transit. This level of protection helps ensure your flooring arrives safe, dry, and ready for installation.


SCHEDULING YOUR DELIVERY
When your order is ready to ship, a member of our team will work with you or your project lead to find the best delivery window. You'll receive advanced notice of your shipment date, and the carrier will provide a confirmed delivery appointment and estimated arrival time. Need a delivery on a specific date or with special handling? Just ask—we’ll do our best to accommodate.

RECEIVING YOUR ORDER
Upon delivery, we recommend having your contractor or installer present to inspect the shipment and oversee unloading. Detailed delivery instructions will be provided ahead of time to help ensure a smooth arrival. Please inspect all pallets for damage and notify us within 24–48 hours of any concerns. If no issues are reported within that window, the order will be considered accepted.

YOUR INSTALLER’S ROLE
Delivery and installation coordination is the responsibility of the client. We recommend working with a licensed, insured, and experienced hardwood flooring professional who understands job site requirements and can assist with safe unloading and proper acclimation. If needed, your installer should refer to the Wood Flooring Installation Guidelines and Methods published by the National Wood Flooring Association (NWFA)—the industry’s trusted standard.

Cancellations
Because our flooring is made-to-order, cancellations are generally not accepted once production has begun. However, if you need to make changes or request a cancellation, please contact us as soon as possible. We may be able to accommodate your request depending on factors such as the time of purchase and whether manufacturing has started. Our team is happy to review your options and assist in any way we can.


Returns
Due to the custom nature of our products, returns are not accepted unless there is an issue with your order. If you receive damaged or incorrect goods, please notify us immediately so we can work to resolve the situation.


Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we are more than happy to remedy the situation. Please inspect your flooring upon delivery and report any concerns within 24–48 hours so we can assess the issue and provide a solution promptly.


If you have any questions about your order, cancellation options, or a delivery concern, please reach out to our team—we’re here to help.